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We offer a simple and easy returns service providing you with complete piece of mind and all our products come with at least a 12 month warranty. In the event of any returns simply email us using the contact form above to arrange the return and obtain the correct return address for your product (please do not return packages without emailing first).
When returning any package you must ensure all goods are properly packaged and boxed prior to return as any damaged goods cannot be accepted. You must pay for any return postage costs. Only packages returned in pristine condition with all packaging can be exchanged or refunded.
Returning Non faulty goods:
We offer 14 days money back guarantee on most goods except personal hygiene products such as masks which can only be returned if faulty or if the items are unopened.
In the event that the customer arranges to return items which are not faulty, the customer is responsible for the bearing the cost of the return back to Bwow.co.uk. The average weight of units shipped is between 1-5kg which costs approximately £5 to return via courier (based on www.Parcel2Go.com with no insurance). The customer is responsible for ensuring that the unit is returned securely, safely and in new condition. The unit must be returned in appropriate protective outer packaging to ensure its safe arrival back to Bwow.co.uk as the customer is responsible for any damage caused to the unit before its return. Any items received in non-new condition may be refused for return or may be subject to a restock fee at Bwow.co.uk's discretion.
You have 14 calendar days to return the product for a refund. (if the goods are faulty see below). Please email Bwow.co.uk (using the contact form above). If outside of this period we reserve the right to refuse the goods without refund or to charge a 20% restocking fee at our discretion. You can either arrange a free exchange for another product or request a refund. Only one exchange can be made per customer per order. After 14 days, returns will only be accepted in the event the goods are faulty. Goods that are returned for repair in December/ January may incur an extra 2/3 weeks processing time due to holidays.
Pico Genie range of products offer a full refund assuming the goods are returned within the 14 day returns period in the condition they were purchased in and we reserve the right of refusal or charge a restock fee at our discretion for any items that are damaged. All other product returns maybe subject to a 20% to 25% restock fee depending on the brand. Returns must be returned in the condition they were purchased in.
Returning Faulty Goods:
Most products come with a 12 month warranty. Batteries (if in-built) are classed as consumables and include a maximum 6 month warranty. Any products must be used only with the original power supplies to avoid infringing the warranty.
If the product is within the warranty period please email us using the contact us form above. We will inform you where the goods need to be returned so we can arrange a repair. Please DO NOT send to any of the addresses marked on the website or this will considerably delay your return. Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery - claims may not be accepted after this time. Please note, in cases of claiming for damage the product and the packaging must be retained for inspection, otherwise this may invalidate any claim submitted.
Only packages returned in pristine condition with all packaging can be exchanged or refunded. If any goods are returned in an incomplete manner or without pristine packaging, Bwow.co.uk at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Bwow.co.uk can choose to charge a restock fee of twenty per cent. Please check you have returned all small items such as manuals, cables, batteries etc. Bwow.co.uk will do everything possible to facilitate any returns or cancellations.
Returning Goods From Outside the UK
Please note the customer is responsible for returning goods back to the UK at their cost whether the goods are faulty or unwanted within 14 days of order.
Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by Bwow.co.uk and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then Bwow.co.uk may charge you for any associated delivery and administration charges. Import taxes can be calculated usually online by a government tax website or via a courier website.
DISCLAIMER: Any 3rd party sources are for information purposes only, we recommend that you seek confirmation before placing an order. We are not liable for any discrepancies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.